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What can we do for you?

Below you will find answers to some of our most Frequently Asked Questions. Simply choose from the list or search box below to quickly find an answer.

If you still can’t find what you are looking for, contact us:

Account and Payment Options
Concierge Tool
For Riders
General Issues
I lost an item
Partners
Passenger's Apps
Signing Up
Using promos and credits

Popular Topics

Account and Payment Options

Can I keep record of my payment history?
What kind of extra fees does Cars charge?
Is it safe to use my credit/debit card on your site and app?

Concierge Tool

What is Concierge Tool?
How can I use Concierge?

For Riders

Can I ride with my pet?
What platform(s) is the Cars app available on?
Where does Cars operate?

General Issues

Can I ride with my pet?
Where does Cars operate?
I left something in the car. What can I do?

I lost an item

I left something in the car. What can I do?

Partners

Vehicle Requirements
Cars Drivers Overview
Start up Instructions

Passenger's Apps

What platform(s) is the Cars app available on?
How do I get Cars app?
What type of device do I need to have?

Signing Up

Do I need to register to use Cars?
How can I open a personal or corporate account?

Using promos and credits

I have a promo code. How can I use it?