Terms & Conditions
Billing
Cars drivers are prohibited from soliciting gratuities.
Additional charges will be itemized on the customer’s billing statement when applicable (e.g. tolls, parking, airport, and regulatory fees)
- All published rates are subject to change without notice.
- All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.
- Due to fluctuating currency exchange rates, U.S. dollar equivalents of international rates may vary.
- Applicable taxes will be charged as required.
- A 30 % U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day. Similar surcharges apply to trips occurring on recognized holidays in locations outside the United States.
Flat-rate rides
Cars have standardized routes with flat-rate pricing for travel to and from most major cities and airports.
- Waiting time is defined as the length of time that elapses between a scheduled pickup and a passenger getting into the reserved vehicle. After a five (15) minute grace period on all Point to Point trips that do not begin at an airport, there is a $5.00 charge for every five (5) minutes a chauffeur is waiting.
- From Airport Pickups, have a 30 Minutes Free waiting time, for domestic flights and 60Minutes free for an international flight.
- Passenger-requested stops on route during a flat-rate trip will be charged at $5.00 per five (5) minute increment.
Time-based rides
- Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.
- Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.
- Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.
- Time-based charges are billed in 30-minute increments.
- Non-sedan vehicles (SUVs, Luxury Sedans)
- All non-sedan vehicles to which a flat-rate does not apply will be billed on an hourly basis.
- Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.
- Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.
- Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.
- Time-based charges are billed in 30-minute increments.
Cancellation and no-show fees
- Cancellation charges equal to the rate confirmed at time of the reservation will apply unless:
- Sedans in the New York Tri-State Area are canceled more than one (4) hours prior to scheduled pickup time.
- SUV's in the New York Tri-State Area are canceled more than one (12) hours prior to scheduled pickup time.
- Sedans and SUV's outside the New York Tri-State Area are canceled more than (24) hours
- Luxury Sedans and Vans are canceled more than forty-eight (48) hours prior to scheduled pickup time.
- A no-show fee equal to the base fare price of the trip, plus any applicable waiting time fee, will be charged when the passenger(s) fails to arrive at the designated location. To avoid a no-show fee, call 1+203-355-1755 if you cannot locate your sedan.
- The above cancellation terms represent standard policy at Cars and may be modified from time to time based on the market, desired reservation dates and vehicle availability. All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of the reservation will supersede the above.
Additional
- Neither Cars nor any of its subcontractors or affiliates, shall be liable for or assume any liability or responsibility whatsoever for any lost or misplaced personal property or any other item left in a vehicle.
- In no event will Cars or any of its subcontractors or affiliates be liable or responsible for damages of any kind caused by any delay in performance or failure to perform, in whole or in part, any of their obligations in connection with the services, where such delay or failure is due in part to fire, earthquake, weather, traffic, road construction, strikes, government-sanctioned embargo, flood, act of God, act of war or terrorism, act of any public authority or sovereign government, civil disorder, delay caused by any air or ground passenger carrier, or any other circumstances beyond the reasonable control of Cars, its subcontractors or affiliates.
- Cars do not provide child safety seats. Parents and guardians of children traveling in Cars vehicles are responsible for providing and installing child safety seats in accordance with state and federal laws.
- The following items are prohibited from Cars vehicles: alcoholic beverages, glass containers, smoking, firearms, explosives, and fireworks.